Business Process Redesign & Transformation
Processes are buzz word and widely used in today’s organizational context. However, understanding around processes continue to be a challenge despite its wide use in last two to three decades. These are:
- Management continues to overlay process organization over functional structure defeating its very purpose
- Process redesign unable to keep pace against the fast-changing customer / market place needs making it ineffective
- Automation assumed to be panacea for all process failures which is not. Automation addresses efficiency issue but not always effectiveness issue if not consciously designed.
- Process Improvement, Process Reengineering and Transformation used interchangeably without looking at the relevance and context of what is indeed applicable.
We at Vasutti understand this dichotomy extensively, being practitioner for a long time and having
demonstrated it in numerous cases. We analyse and help organizations redesign processes based on
four distinct design principles bringing in clarity of scope and scale of intervention viz.,
- Exploitative – when there are significant gaps in existing processes to meet current requirements, this requiring Process Improvement methodology.
- Explorative – when the need for change is anticipated in advance and at times driven internally as an aspiration of higher performance, this requiring Reengineering approach.
- Analytical – when the potential of improvement exists but not apparent and is visible only from insights created through deep analytics, this requiring Reengineering approach
- Transformational – When the process redesign is initiated for a very different objective of radically enhanced performance bringing into the scope all interacting and interdependent processes. There is a paradigm shift into the process redesign factoring embedding of automation & analytics into it.
All design principles leverage intelligent automation with varying degree of implementation scope.