Difficult Conversations with Customers
The advent of Social Media, among other things, has significantly altered the nuances of Customer Experience. Impatient customers are increasingly aware of the spread of social media and have adroitly …
Customer Experience
Customer Communication – The Broken Parts
Reams have been written over communication! Organizations are acutely aware of the importance of communication and hire agencies to help them craft their communication with the media, public, stakeholders etc. …
Customer Retention – Key Differentiators
A Note on Customer Retention Most organizations cite the importance of Customer Retention, but few actually are able to make it happen. A key reason is that customer attrition is …