Benefits
- Achieve 30% Increase in Productivity Without Diluting Quality & Customer Experience
- Reduce Support Costs by 20%
- Rocket your Profitability by 5%
- Transform Processes Without a Hiccup
What Was Learnt
The Business Excellence Model
- Relationship between Growth in Sales/Profits and Level of Customer Satisfaction
- Relationship between Level of Customer Satisfaction and Process Outputs
Identifying Improvement Opportunities
- The 3Ms – Muda (Wastes), Mura (Unevenness), Muri (Overburden)
- Types of Sub-Optimal Process Results
- Benchmarking
The Robust Improvement Approach
- Consistency and Focus on the Target
- Controlling Metrics with Targets & Limits
- Improvement Methodologies – Kaizen & DMAIC
- Synchronized, Balanced Flow
- Cycle Time Reduction
- Overall Engagement Effectiveness
- The Roles We Play
ABOUT SATYA
- Expert in Business Process Re-engineering, Workflow Enablement, Business Process Assurance.
- 27+ years of experience in Operations, Business Excellence, Quality Management, Compliance & Risk Management.
- Service Industry: 17+ years, Manufacturing: 10+ years.
- Worked with industry leaders: Wipro Consumer Care & Lighting, 24/7 Customer, Omega Healthcare.
- Performed senior roles: Head of Business Excellence, Quality Management, Global Assurance, Operations.
Satya’s Achievements
- Achieved and exceeded Financial Savings which was 1% of Revenue.
- EBITDA baseline improvement of more than 5% through Business Process Re-engineering.
- Wastage reduction of more than 30%.
- Productivity improvement of more than 30%.
- #1 Outsourced Vendor more than 80% of the time.
- Customer Satisfaction Levels of 85% and more.