Mohan SM (SM) brings with him over 36 years of experience nurtured in the manufacturing and services industries including steel, general manufacturing and BPO operations of 19+ years, involving Operations, Workforce Management, Strategy, etc. Worked with leading Organizations in Senior Leadership roles, such as COO-CCI Kenya, Managing Director & SDO Lead-Accenture, SVP & Country Head- Firstsource Solutions. Mohan was also engaged in various roles in Africa for about 6+ years that culminated as Customer Service Head for BMTL- Tanzania. He has valuable experience attributed to ability to take on challenges and deliver successfully, extremely organized and meticulous in planning and execution. Mohan has set high standards for himself and motivated his team to do the same, passionate about what he does and handles pressure very kindly. Backed by high level of integrity, Mohan maintains utmost allegiance towards the organization he is associated with. He Prides himself on perseverance and resilience which has helped him successfully champion change, since he believes that change is the only thing that is constant.