Our Practitioners

Dinesh Narayanan
Founder & CEO
Dinesh has over 34 years of rich experience with leading organizations in India and abroad, across Telecom, Outsourcing, Hospitality spanning Customer Service, Operations, Sales & Human Resources. He has served in senior leadership roles including as Business Head with leading organizations in the Tata group, Firstsource, Intelenet Global (Teleperformance) and Mphasis. He has built large businesses from scratch and helped organizations scale up, with teams in excess of 12,000. Dinesh has been closely associated with global telecom organizations including Etisalat, Vodafone, Axiata, Airtel as an Outsourcing Leader and has helped these organizations realize substantial outsourcing gains through – cost arbitrage, scale & flexi benefits, enhanced Customer Experience.

Sandra James
Director – Sales & Marketing (Africa)
Sandra is an industrious entrepreneur whose competencies include forging business alliances and traversing cultures that enables her to add value to people and organizations. Sandra has served as a partner for a social organisation in India and worked towards environmental preservation and reducing global warming. In this role Sandra was instrumental in bringing a number of accomplished senior delegates together. Sandra has also worked extensively as a student counsellor, developing and guiding them in making their academic and professional choices. A polyglot, Sandra holds a graduate degree in English, with working knowledge in German and other African languages.

Kamlesh Sinha
Practice Head – Business Redesign & Transformation
Kamlesh brings in over 25 years of Transformation & Turnaround experience helping organizations achieve business objectives through Design & Implementation of Complex Transformational and Cost Optimization Programs. His experience cuts across Manufacturing, Process, Services, and ITES sectors. He has held leadership positions with Xerox, EXL, Sutherland, Patni Computers and Bharti Airtel. His competency areas include Human Centred Design approaches, Critical & Systems Thinking, Statistical & Mathematical Modelling, Lean & Six Sigma, Change Management.

Anindita Lakhani
Practice Head - Capability Building & Learning Solutions
Anindita has over 25 years of experience in the Service space across Customer Service, Learning & Development and Project Management. Anindita has led large scale operations as Call centre, Back-end Service, Retention & Relation in Telecom, focusing on Customer Retention and continuous revenue growth. Anindita is passionate about capability building across levels and her interventions for development of learning solutions are based on thorough assessment of challenges & diagnostics. She is a certified Content Designer and Facilitator. She has formulated and implemented variety of training programs for multiple purposes across 14+ industries. Anindita has a proven track record at improving job performance. Her success in organizing programs on Service Orientation, Leadership Training and Personal effectiveness has earned her lot of accolades.

Mohan SM
Practice Head - Business Process Management
Mohan SM (SM) brings with him over 36 years of experience nurtured in the manufacturing and services industries including steel, general manufacturing and BPO operations of 19+ years, involving Operations, Workforce Management, Strategy, etc.
Worked with leading Organizations in Senior Leadership roles, such as COO-CCI Kenya, Managing Director & SDO Lead-Accenture, SVP & Country Head- Firstsource Solutions. Mohan was also engaged in various roles in Africa for about 6+ years that culminated as Customer Service Head for BMTL- Tanzania.
He has valuable experience attributed to ability to take on challenges and deliver successfully, extremely organized and meticulous in planning and execution.
Mohan has set high standards for himself and motivated his team to do the same, passionate about what he does and handles pressure very kindly.
Backed by high level of integrity, Mohan maintains utmost allegiance towards the organization he is associated with. He Prides himself on perseverance and resilience which has helped him successfully champion change, since he believes that change is the only thing that is constant.

Sainath Scindia
Practice Lead - Business Process Management

Sainath Scindia
Practice Lead - Business Process Management
Sainath has over 25 years of experience across Hospitality, Telecom, Insurance, e-commerce, consulting in Customer Service, Quality & Process Improvement, Outsourcing and has worked with leading organizations such as Jet Airways, Accenture, Mphasis, Aditya Birla Group.
He has extensive experience across industries – Telecom, BFSI, Enabling functions. (ITES, BPO, Tech Start- up).
Over the years, Sainath’s work has spanned the range of transformations ~ including growth- and portfolio- strategy transformation to create value, comprehensive operations programs to deliver improvements.
He has a Personal interest in Customer Relationship Management/Retention & successfully strategized and leading several multilayer processes. Sainath holds a graduate degree in Arts, with certification in PCMM, ITIL V3 and Project management.

V. Sivakumar
Lean Six Sigma MBB
Siva is an ASQ, USA certified Lean Six Sigma Black Belt (one among first 15 in Asia) and a Triple Lead Assessor certified in ISO standards. Siva brings around Three decades of experience in Manufacturing and service sectors, in the domains of - Automotive, Banking, Consumer durable, Financial services, Healthcare, Shipping & Logistics, Telecom & Media. Siva has worked and Consulted many Fortune 100 companies in the area of Business Excellence and deployment of large size Continuous improvement programs. Some of his deployments and projects have International awards and recognitions.

Saravana A
Practice Head - Talent Acquisition
Saravana is a Talent Acquisition professional with over 13 years of work experience. Saravana has wide exposure to leadership hiring, specializing in Telecom, IT, E-commerce, Aviation, BFSI and the Health Care Sectors for the BPO and IT industry. In the early part of Saravana’s career he was responsible for mass hiring particularly for Telecom, E Commerce, Aviation and BFSI. Saravana has supported programs that delivered in India for domestic and US clients. Saravana has a bachelor’s degree in computer application.
Satya Gopal is a Certified Six Sigma Master Black Belt and LEAN Expert. He brings deep expertise and knowhow of Quality & Business Excellence, with over 25 years of experience, and has helped organizations achieve substantial cost savings. He has overseen the implementation and management of Six Sigma, LEAN, COPC, ISO 9001, ISO 27001, PCI, SSAE 16 with leading customer centric organizations including Wipro, 24/7 Customer ([24]7.ai), and Omega Healthcare. Satya Gopal also has hands-on exposure to Risk Management & Compliance functions, which he led in 24/7. He is the Practice Head for Business Process Re-Engineering (BPR) and Healthcare with Vasutti, and has personally designed workflows & automation solutions in these sectors.