PRECISE - Business Communication Program
Ensuring Customer confidence is a key imperative in an uncertain environment. Having a clear, consistent message and communication with consumers allows for better outcomes across
situations. In this digital environment, the importance of written communication has never been higher. PRECISE by Vasutti, has been designed to address the challenges of written communication, faced by Frontline teams. The program aims to enhance competencies and capabilities of customer centric teams, to allow for clarity, transparency and greater responsiveness
Effective Business Communication between Employees and internal & external Customers must
• Have a professional mien
• Strengthen Brand Salience
• Be proactive & authentic
PRECISE by Vasutti, a Business Communication program has been designed specifically to provide comprehensive skill training and conduct business communication workshops in all aspects of written communication for Frontliners and Supervisors, who interact extensively with customers and represent the face of the organization.
The Business Communication Program is aimed at developing competencies and deriving the following outcomes –
• Help frontliners to develop a robust understanding of customer requirements and act proactively
• Relationship building with both Internal and External Customers for better Customer Experience
• Communicate clearly in a simple yet lucid manner and foster higher consumer trust
• Arriving at Win-Win outcomes in ambiguous scenarios
The program will also help bring about – enhanced language and soft skills, behavioral skills, improved email etiquette, implementation of audit checks and more.