Difficult Conversations with Customers
The advent of Social Media, among other things, has significantly altered the nuances of Customer Experience. Impatient customers are increasingly aware of the spread of social media and have adroitly …
The advent of Social Media, among other things, has significantly altered the nuances of Customer Experience. Impatient customers are increasingly aware of the spread of social media and have adroitly …
Reams have been written over communication! Organizations are acutely aware of the importance of communication and hire agencies to help them craft their communication with the media, public, stakeholders etc. …
A Note on Customer Retention Most organizations cite the importance of Customer Retention, but few actually are able to make it happen. A key reason is that customer attrition is …
“Tough times don’t last. Tough teams do.” And that’s what the New Normal will test. This saying is so true of the situation that many teams are facing today. These teams …
7 Awesome Tips To Manage Your Team Effectively In Today’s World Read More »
150 million additional elderly aged 65+, between today and 2030. This number seems astronomical, but true; and here are some examples of what the scenario is changing to. Some typical …
Caregiver Services – A growing need – A large scale business and employment opportunity Read More »
A company I used to work for had a program with 4000 people managing customer care for a telco. The last of its centers was recently shut down, as another …
Recruitments & Retrenchments – Responsible Employee Management Read More »
There are only two types of people in any organisation – those who serve the customers and those who serve the people serving customers. Others do not exist! A number …
Leadership Team commitment to Customer Retention- the key to sustained business growth Read More »