Difficult Conversations with Customers
The advent of Social Media, among other things, has significantly altered the nuances of Customer Experience. Impatient customers are increasingly aware of the spread of social media and have adroitly …
Customer Communication – The Broken Parts
Reams have been written over communication! Organizations are acutely aware of the importance of communication and hire agencies to help them craft their communication with the media, public, stakeholders etc. …
Customer Retention – Key Differentiators
A Note on Customer Retention Most organizations cite the importance of Customer Retention, but few actually are able to make it happen. A key reason is that customer attrition is …
7 Awesome Tips To Manage Your Team Effectively In Today’s World
“Tough times don’t last. Tough teams do.” And that’s what the New Normal will test. This saying is so true of the situation that many teams are facing today. These teams …
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Caregiver Services – A growing need – A large scale business and employment opportunity
150 million additional elderly aged 65+, between today and 2030. This number seems astronomical, but true; and here are some examples of what the scenario is changing to. Some typical …
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Recruitments & Retrenchments – Responsible Employee Management
A company I used to work for had a program with 4000 people managing customer care for a telco. The last of its centers was recently shut down, as another …
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Leadership Team commitment to Customer Retention- the key to sustained business growth
There are only two types of people in any organisation – those who serve the customers and those who serve the people serving customers. Others do not exist! A number …
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