Reams have been written over communication! Organizations are acutely aware of the importance of communication and hire agencies to help them craft their communication with
A Note on Customer Retention Most organizations cite the importance of Customer Retention, but few actually are able to make it happen. A key reason
“Tough times don’t last. Tough teams do.” And that’s what the New Normal will test. This saying is so true of the situation that many teams
150 million additional elderly aged 65+, between today and 2030. This number seems astronomical, but true; and here are some examples of what the scenario
A company I used to work for had a program with 4000 people managing customer care for a telco. The last of its centers was
There are only two types of people in any organisation – those who serve the customers and those who serve the people serving customers. Others
