Difficult Conversations with Customers
December 16, 2021
The advent of Social Media, among other things, has significantly altered the nuances of Customer Experience. Impatient customers are increasingly aware of the spread of
ADVANTAGES
- Value-oriented innovative pricing structure including Gain Share from Accrued Benefits.
- Sustainable Implementation – Continued Support ensuring Capability Building for Sustenance.
- Proprietary frameworks and tools that create deep insights and expedite implementation.
- Solution Centric – Practical Solution Design Leveraging Quantitative & Qualitative Approaches.
- Full array of capabilities from Design conceptualization to
Execution Excellence. - Seasoned Practitioners with Deep Experience across varied Industry Sectors and Domain.
OUTCOMES
- Cost reduction by 5 to 8% of the Addressable Cost Base (inclusive of Direct & Indirect spend)
- Customer Metrics CSAT# 4+ / NPS 50+ for Customers
Contributing 80% of the Revenue. - Process Maturity@ – At least One Step Up Movement from Current State to Next Stage on 5 Point Scale.
- Capability Index$ of Other In Scope Operational Metrics to be 1+ with Higher Consistency.
- 30%+ Improvement in Process Simplification Index based on Employee Rating.
- 100% SLA / Specification Achievement for all In Scope Engagement.
