vasutti2021

Building Lasting Success: Vasutti’s Approach to Capability Building and Sustainable Implementation

In the ever-evolving business landscape, adaptability and resilience have emerged as indispensable traits for organizations aiming to achieve and sustain success. The key to thriving in this dynamic environment lies in the continuous development of an organization’s most valuable asset—its people. As Change Agents, we’ve witnessed firsthand the transformative power of sustainable implementation and capability …

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Difficult Conversations with Customers

The advent of Social Media, among other things, has significantly altered the nuances of Customer Experience. Impatient customers are increasingly aware of the spread of social media and have adroitly leveraged it. Customer-centric organizations recognize this shift and attempt to address customer issues in time, before they go ‘viral’. They do so through a raft …

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